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Little Archives Studio

Handcrafted in Geelong, Australia

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Your Collection
Customer Care

Returns & Exchanges

We take immense pride in the archival quality of our handcrafted magnets. Because each piece is custom-made with your personal photos, our return policy is tailored to reflect the unique nature of our work.

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The Custom Nature of Our Craft

Under Australian Consumer Law, businesses are not required to provide a refund or replacement if you change your mind. This is especially relevant for our products, as each magnet is uniquely created using your specific imagery.

We kindly ask that you review your photo selections and crops carefully before finalizing your order.

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Faulty or Damaged Items

If your heirloom magnets arrive damaged during transit or feature a manufacturing fault, you are entitled to a replacement or refund under Australian Consumer Law. We are committed to ensuring your family history is preserved perfectly.

How to report a fault:

  1. Please contact us promptly (ideally within 7 days of delivery so we can lodge an investigation with Australia Post, though your statutory rights under the Australian Consumer Law remain fully protected).
  2. Email [email protected] with your order number.
  3. Include clear photographs of the damage or fault and the packaging.
Australian Consumer Law Notice: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
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Print Quality & Expectations

Please note that the final print quality is directly dependent on the resolution and lighting of the photo provided. While we use premium archival photo paper to showcase every image, we cannot be held responsible for poor quality prints resulting from low-resolution or dark original files.

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Return Shipping

In the event of a confirmed fault, Little Archives will cover the cost of return shipping. For all other approved exchanges, shipping costs are the responsibility of the customer.

Have a specific question about your order?

Contact Our Studio